Return & Refund Policy

Return and Refund Policy - Hulya Cozy Store

At Hulya Cozy Store, we take great care in crafting each product and aim to ensure you are satisfied with your purchase. Please read our policy below before placing your order.

1. Ready-to-Wear (Standard Sizes)

  • We offer exchanges only for ready-to-wear items in standard sizes.
  • Items must be unused, unwashed, and returned in their original packaging.
  • No refunds are issued for standard size items.

2. Customized Orders

  • All customized orders are made specifically for you.
  • Returns and exchanges are not applicable for customized pieces.

3. Exchange Window

  • All exchange requests must be initiated within 48 hours of receiving the product.
  • Requests made after this window will not be accepted.

4. How to Request an Exchange

Please contact us through one of the following channels to initiate and confirm your exchange request:

After we confirm the exchange eligibility, you may have to send the return to us. We will verify the product, and if all is good, we will send you the exchanged item.

Kindly include your Order ID, reason for exchange, and clear photos of the product (if applicable) in your message.

We appreciate your understanding and thank you for shopping with Hulya Cozy Store!